Return Policy – Easy Returns & Support | Nikoz Store

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, simply visit our contact page and provide the details of your issue so we can begin the return or refund process. You can always contact us for any return-related questions.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and make it right as quickly as possible.

If your item arrives damaged, please send us a video or clear photos as soon as possible so we can resolve the issue promptly.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be processed automatically to your original payment method. Please note that your bank or credit card provider may take a few days to complete the transaction.

Shipping Policy

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping methods and rates depending on your location. Delivery estimates are provided to help you anticipate when your order will arrive, but are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s progress. Please allow 24-48 hours for the tracking information to be updated after receiving your confirmation email.

International Shipping

We offer international shipping to a variety of countries. International shipments may be subject to customs duties and taxes, which are the responsibility of the customer. Please be aware that customs clearance times vary by country, and we cannot control delays caused by customs.

Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately. We will assist you in resolving the issue and provide a replacement or refund as necessary.

Incorrect Shipping Information

Please ensure that the shipping address is entered correctly during checkout. We cannot be responsible for delays or non-delivery caused by incorrect or incomplete address information.

Thank you for shopping with Nikoz Store.

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